Short answer: QJIH is an independent agency based in Paris that helps people get disabled, suspended and hacked Instagram accounts back. We have recovered 2,000 accounts and pages since 2019. You send us your case, we tell you honestly what can be done, and the price and terms are agreed before anything starts.
What we can help with
These are the situations we help with:
- Disabled accounts. The "We disabled your account" notice, including accounts disabled for no clear reason.
- Suspended accounts. The "We suspended your account" notice, with its 180-day countdown to appeal.
- Hacked accounts. Someone else logged in and changed the email, the phone number or the password.
- Locked accounts. Stuck on an identity check, a video selfie that keeps failing, or a code that never arrives.
- Appeals with no answer, or a rejected appeal. We look at whether anything can still be done.
- Business, creator and brand pages, where an account going dark costs real money every day.
We also help with WhatsApp and Snapchat bans.
How it works
- You DM us. Tell us what happened, what Instagram shows you, and what you have already tried.
- We review your case. You get an honest view of what can be done, a clear price and the terms. We also tell you exactly what we need from you, and why.
- We handle the process. You get updates along the way.
- You get the result. Once it is back, our safety guide shows how to lock it down so it stays yours.
Every case is different, so we don't give a fixed delay. You get an estimate once we have looked at yours.
Try the free official route first
Instagram gives every user free ways to appeal and recover an account, and they are worth trying before paying anyone. Our guides walk through each one, step by step:
- Instagram account disabled or suspended: what to do
- Instagram account hacked: how to get it back
- Instagram appeal rejected or no answer: your options
If the official route has not worked, or if the account matters too much to risk a mistake, that is where we come in.
Doing it alone or with QJIH
| On your own | With QJIH | |
|---|---|---|
| Cost | Free | A price agreed before we start |
| Who does the work | You | We handle the process |
| Knowing what can still be done | Trial and error | An honest assessment of your case first |
| Updates | Waiting for Instagram's emails | Updates from us along the way |
Why people come to us
- Experience. 2,000 accounts and pages recovered since 2019, plus many other social media services.
- Honesty. We tell you when a case is unlikely to work. Nobody can promise a result on Instagram, and we never do.
- Clear terms. Price and terms are agreed before anything starts, and they depend on your case.
- Independent. QJIH is an independent agency. We are not Meta or Instagram, and we never pretend to be.
A word on scams
Many people who lose an account get DMs from strangers claiming to be "Instagram support" or offering instant recovery. Instagram does not contact users by DM about their account, and real emails from Meta only come from domains like instagram.com, facebookmail.com or meta.com. We explain how to spot the common tricks in our guide to keeping your account safe.
You can always check who you are talking to: QJIH is reachable at @archimede on Telegram and @qjih on Instagram.